1.1. Personal Information When you use Multimate, we may collect certain personally identifiable information that can be used to contact or identify you ("Personal Information"). Personal Information may include, but is not limited to:

Email Address

Name

IP Address

Usage Data

1.2. Usage Data We may also collect information on how the service is accessed and used ("Usage Data"). This Usage Data may include information such as:

The time and date of your use of the service

The duration of your visit

The search queries you enter

Device identifiers and other diagnostic data

1.3. Tracking & Cookies Data We use cookies and similar tracking technologies to track the activity on our service and hold certain information. Tracking technologies used include:

Cookies or Browser Cookies: A cookie is a small file placed on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

Pixel Tracking: We utilize pixel tracking from third-party services such as Facebook and LinkedIn to collect data about your interactions with our service. This data is used to analyze and improve our marketing efforts.

2.1. To Provide and Maintain Our Service We use the collected data to operate and maintain Multimate, ensuring that the service functions correctly and is continually improved.

2.2. To Improve Our Service The search queries you enter into Multimate are stored and analyzed to enhance the performance and accuracy of our LLM services. This data is used internally to improve our algorithms and services, but it is not shared with or sold to third parties.

2.3. For Marketing and Advertising We use pixel tracking to gather insights into how you interact with our service. This data helps us improve our marketing efforts by delivering more targeted and relevant content to our users.

2.4. Data Storage Your data, including Personal Information and Usage Data, is stored on AWS servers located in the United States. We take reasonable steps to ensure your data is secure and protected.

3.1. Third-Party LLM Privacy Policies Multimate leverages the capabilities of several third-party Large Language Models, including OpenAI, Claude 3, and Google Gemini. While we collect and store data as described in this Privacy Policy, your interactions with these third-party models may also be subject to their respective privacy policies. We strongly recommend that you review the privacy policies of OpenAI, Claude 3, and Google Gemini to fully understand how your data may be used when interacting with their models.

4.1. Service Providers We may employ third-party companies and individuals to facilitate our service, provide the service on our behalf, perform service-related activities, or assist us in analyzing how our service is used. These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

4.2. Legal Requirements We may disclose your Personal Information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

4.3. Data Security We value your trust in providing us with your Personal Information, and we strive to use commercially acceptable means of protecting it. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee its absolute security.

If you wish to opt-out of any data collection or processing activities related to your use of Multimate, you may do so by contacting us at support@multimate.io. Upon receiving your request, we will process it within a reasonable timeframe and will cease any further collection or processing of your data as requested. Please note that opting out may limit your ability to use certain features of the service.

6.1. Access and Rectification You have the right to access and update the information we hold about you. If you would like to exercise this right, please contact us using the contact information provided below.

6.2. Data Portability You have the right to request a copy of the Personal Information we hold about you in a structured, machine-readable format.

6.3. Erasure You have the right to request that we delete your Personal Information. Please note that certain information may be retained by us as required by law or for legitimate business purposes.

6.4. Objection and Restriction of Processing You have the right to object to our processing of your Personal Information or to request that we restrict the processing of your Personal Information.

Your information, including Personal Information, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

Our service is not intended for use by children under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from children without verification of parental consent, we will take steps to remove that information from our servers.

If you have any questions about this Privacy Policy or wish to exercise any of your rights, please contact us at:

Email: support@multimate.io

This Privacy Policy may be updated from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.